TERMS & CONDITIONS + REFUND POLICY
Kindly read the following terms & conditions prior to purchasing any tickets.
Please follow strict timing and pick-up destinations stated for your charter or ticketed event. Arrival at pick-up location 15 minutes prior to pre-determined time is advised to avoid missing the vessel.
The Captain (Skipper) is in charge at all times. The Captain of Hamptons Sydney shall have total discretion as to the operation of the vessel including passenger loading, vessel route, carriage of goods, serving of alcohol, acceptable conduct of passengers and the disembarkation of any offensive or intoxicated passengers.
All public events onboard Hamptons Sydney are strictly 18+ whereby tickets are non-refundable unless otherwise advised at time of purchase. Charter times and duration are provided during ticketing.
Hamptons Sydney strictly enforce a simple dress code of no thongs, no singlets, no boardshorts and no stilettos. Failure to comply with this dress code will result in refusal of entry.
The observation of any passengers littering, jumping or diving from the vessel during operation will result in fines under NSW Maritime Law.
Operation of the vessel and any of its equipment is restricted to the Captain and Crew of Hamptons Sydney. Kindly respect them at all times.
All passengers are carried at their own risk. Whilst all due care and safety measures are in place onboard in line with NSCV regulations. Hamptons Sydney does not accept responsibility or liability for any injury suffered whilst boarding, onboard or disembarking from the vessel.
Respect our neighbours and the public by keeping noise to a minimum when embarking and disembarking the vessel.
At the time of booking, you must pay for your ticket in full. Once confirmed, all tickets are non-refundable but may be transferred at our discretion. Any requests to transfer a booking to another date or time must be made 72 hours prior to the charter time and are subject to availability in the class/promotional price of your booking whilst incurring a $10 transfer fee on each occasion.
Hamptons Sydney reserves the right, should we consider it necessary, to substitute vessels without notice (including vessels of a third party), deviate from an advertised route, change any menus, service, schedule, programme, performer or charter fare. We will endeavour to provide a similar quality vessel and components mentioned above in these circumstances. In such circumstances, we will not be liable for your direct or indirect loss, or refund of any fares, nor will we be liable for any other damage, loss, expense, loss of time, disappointment, inconvenience, or any other consequential loss suffered.
We reserve the right to add, withdraw, reschedule or substitute artists and or vary advertised programs.
We will offer a refund or substitute charter only if a charter is cancelled, rescheduled or significantly changed (including substantial variation of program or artist and you cannot or do not wish to attend the changed charter), or to the extent otherwise required by law. Our liability in such case is limited to the charter price paid, and we have no liability for any other losses or expenses incurred by you.
We will make every effort to cater for your special dietary requirements and allergies. If you have any special dietary requirements, please inform our team upon placing your booking. However, we cannot guarantee that certain products will not be in our food, and we explicitly accept no liability in this regard. For serious food allergies you must make your own decisions on selecting food and beverages. Our comments are only to assist you in making an informed decision. In exceptional circumstances, with our prior written consent you (or one of your guests) may bring your own meal.
Our charters operate on busy waterways and are subject to the risks and perils of cruising on such waterways including loss, damage and injury arising out of or in connection with changing tidal and weather conditions and the navigation of other craft. To the extent permissible by law, we will not be responsible in tort, contract or otherwise for any loss or damage arising out of injury or death sustained by you or any other passenger, howsoever arising and whether or not arising as a result of our negligence or failure to render due care and skill. You enter into this agreement and book and travel on our charters at your own risk. If however any guarantees, terms, conditions or warranties are implied into this agreement by any law of the Commonwealth or New South Wales, the exclusion of which would contravene that law or cause part or all of this clause to be void, then to the extent permissible by law:
(a) We exclude all other guarantees, terms, conditions and warranties; and
(b) Our liability for breach of such guarantee, term, condition or warranty is limited at our option to the supply of the relevant charter again or the cost of re-supplying the charter.
We exclude all liability for any loss or damage to clothing or personal items/belongings howsoever arising and whether or not our liability arises in tort, contract or otherwise.
It is a condition of this agreement that any claim for loss or damage must be notified to us in writing within seven (7) days from the day the charter finishes, and any court action, suit or proceeding must be brought no later than one (1) year from the same day. If you fail to comply with either of these conditions, we will be forever discharged from all claims, suits, actions and/or proceedings relating to or arising out of or in any way connected with the cruise and we will be discharged from all liability whatsoever, including any liability for negligence.
We may contract or arrange for third parties to provide the whole or part of the charter and any related services to you. You must not bring any claims or actions against such third parties. If you bring such a claim or action in breach of this agreement, you agree to indemnify us and the person against whom the claim or action is made against the consequences of that claim or action. You agree that in entering into this agreement, we are acting as the agent of and trustee for each of our employees, officers, agents and subcontractors, and each of these persons is deemed to be a party to the contract for the purpose of entitling each of them to enforce, have the benefit of and rely upon these Terms and Conditions.
Hamptons Sydney is a fully licensed venue that permits no BYO alcohol or food. You must not bring any alcohol or illegal substances onto the vessel. We reserve the right to search you on entry to the vessel, refuse you entry to the vessel, or to require you to disembark from the vessel, including due to your intoxication or for the safety of other passengers or the vessel. Should your removal be necessary, a water taxi or other method of transportation will be arranged for you on behalf of Hamptons Sydney but will be at your own expense.
This agreement is to be governed by and is to be construed in accordance with the laws in force in New South Wales. Any action, claim, suit or proceeding arising out of or connected in any way with this agreement or the charter will only be brought in the Courts of New South Wales.
If any of these provisions are unenforceable, this shall not affect the enforceability of any other part of the provision or any other provision. In the event of inconsistency between these Terms and Conditions and any other terms, these Terms and Conditions will prevail to the extent of the inconsistency. No waiver or variation of this agreement will have binding effect unless such waiver or agreement is in writing and signed by us.
All fares are quoted in Australian Dollars and include GST.
We support the Responsible Service of Alcohol policy by use of the following strategies:
- Develop food and beverage packages that encourage people to eat when drinking
- Serve drinks in standard or recognisable sizes
- Ensure that drinking water is freely available
- Request proof of age
- Training of staff in responsible service requirements and how to refuse service to intoxicated patrons
- Discourage rapid or excessive consumption of alcohol
- Deny entry or service to anyone who is already intoxicated
- All necessary RSA signage will be visible to both patrons and bar staff
You may contact us for further information and enquiries at firstname.lastname@example.org